Returns & Refunds

No Stress, Just Creativity

A bump in your creative journey shouldn't cost you the magic. If your kit turned up damaged, here's exactly what happens next, in plain language, with no forms to hunt down.

Start a Return

The policy at a glance

  • 1 day to raise it

    Exchanges are opened within 1 day of delivery.

  • Damaged parts replaced

    We send the broken bits, not a whole new kit.

  • Return shipping on us

    Kitsters covers it on every valid return.

  • Refunds in 7 working days

    Counted from the date of your order.

The Details

How Returns Actually Work

Four things to know. That's the whole policy.

Exchanges

We want your DIY experience to be flawless. If a piece of your magic arrives damaged:

  • Open an exchange within 1 day of the delivery date.
  • Only items that are damaged or defective on arrival are eligible.

We exchange the specific damaged parts, not the entire kit.

How to Start One

  1. Email us at info@kitsters.in with your order number, the reason, and photos of the product's condition.
  2. Our support team replies with a return authorisation and shipping instructions, and stays with you through it.
  3. If the product is completely damaged we replace it or refund it in full, return shipping included.

Who Pays Shipping

Kitsters is happy to cover the shipping costs on a valid return.

The only exception

If the parcel bounces back to us as an RTO (Return to Origin) because a delivery was missed, the extra shipping to send it your way again is on you.

When We Refund

We issue a refund within 7 working days from the date of order if:

  • The kit you ordered turns out to be out of stock.
  • Our delivery partners are unable to service your location.
Change of Heart

Cancelling an Order

Orders zoom out of our workshop fast, so they can't be cancelled once placed. But there's a simple fix.

  • Email us at info@kitsters.in immediately.
  • Do not accept the parcel when it arrives. Let the delivery partner return it to us.
  • Once it's safely back in the workshop we refund 70% of your order value within 7 working days.
Quick Answers

Still Wondering?

How do I start an exchange?
Email info@kitsters.in within 1 day of delivery with your order number, the reason, and photos of the product's condition. Our support team replies with a return authorisation and shipping instructions.
What is eligible for an exchange?
Only items that arrive damaged or defective. We replace the specific damaged parts rather than the whole kit, unless the kit is completely damaged, in which case we replace it or refund it in full.
Who pays for return shipping?
Kitsters covers the shipping cost on a valid return. The only exception is an RTO. If the parcel comes back because a delivery was missed, the extra shipping to send it out again is on you.
When do you issue a refund?
Within 7 working days from the date of order, if the kit you ordered is out of stock or our delivery partners are unable to service your location.
Can I cancel an order?
Orders cannot be cancelled once placed. If you change your mind, email info@kitsters.in immediately and do not accept the parcel. Once it returns to our workshop we refund 70% of the order value within 7 working days.
We're On It

Still Need a Human?

Tell us what went wrong and we'll get you back to making. Most replies land the same day.

Email Support

Effective date: 15 August 2023

By shopping with us you agree to abide by this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for the latest information. Thank you for choosing Kitsters.