Returns and Refunds

Effective Date: 15th August, 2023.

Thank you for shopping at We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process subject to the following terms:

  1. Eligibility for Exchange:

1.1. You may initiate an exchange within 1 day from the date of delivery.

1.2. Please note that only items that are damaged or defective upon arrival are eligible for exchange. The whole kit or all the contents in the kit will not be exchanged.

  1. Initiating an Exchange:

2.1. To initiate an exchange, please contact our customer support team at 2.2. Provide the order number, the reason for an exchange, and any relevant details about the product condition.

2.3. Our customer support team will guide you through the exchange process and provide you with a return authorization and shipping instructions.

2.4. In the rare event that you receive a completely damaged or defective product, we will work with you to provide a replacement or issue a full refund, including return shipping costs, for damaged or defective products.

  1. Return Shipping:

3.1. Kitsters is responsible for the shipping costs associated with the return, except in cases where the product was not received during delivery and is an RTO. In which case, the customer has to pay extra shipping charges for re-shipping the product.

  1. Refunds:

4.1. In case of a product being out of stock after the order is placed, a refund will be issued within 7 working days from the date of the order. 

4.2. In case the delivery partner is not able to service or deliver the product to the customer, a refund will be issued within 7 working days from the date of the order.

  1. Cancellation Policy:

7.1. Orders cannot be canceled once they have been placed. If you have changed your mind about an order, please contact our customer service team at Kindly do not accept the parcel and let the parcel return to source. Once the parcel has returned to source, 70% of the order value will be refunded to you within 7 working days.  

  1. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at

By shopping with us, you agree to abide by this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for the latest information on our return and refund process.

Thank you for choosing Kitsters. We appreciate your business and strive to provide the best shopping experience for our valued customers.